Insurance Centers, Inc. provides comprehensive insurance options.
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We are your trusted independent insurance agency.
Your family, your business and your possessions are all important to you, but you may not know how to best protect them. We have the experience to navigate the unique risks you face, serving as your insurance advisor.
Insurance Centers, Inc. has been serving West Virginia since 1958. Paul Thomas, agency founder, sold his first policy at the kitchen table in his parents’ Bruceton Mills home. From then on, the family business has grown to serve six states through four office locations; three in West Virginia and one in Pennsylvania.
9
state licenses
11,000
satisfied clients
60
years in business
With multiple agencies and locations under their guidance, they decided to merge into what is now known as Insurance Centers Inc., a center where businesses and individuals come to source the coverage they need from experienced professionals.
Our agency advisors are well educated and continue to satisfy their clients by presenting a broad range of business insurance, employee benefits, and personal insurance solutions and finding the best coverage that meets the needs of their clients. Each member of our team follows a standard commitment that we extend each and every client.
Our Commitment
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so that we may take corrective action.
- We will work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- We will guide you through the claims process for a prompt and fair resolution of your claim.
- We will help you solve problems related to your coverage or account.
- We will explain the coverages and options available to you through our agency, at your request.
- We always treat you with respect and courtesy.
- We provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
- We put our experience and multiple company relationships to use by customizing your coverage as needed.
- We commit our staff to continue education so they may be more knowledgeable in serving you.
- We promise to return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- We conduct our business in an ethical manner.
We are 2014 winners of the Erie Insurance F.W. Hirt Quality Agency Award, the highest and most prestigious honor an Erie Insurance agency can receive.
Choice
As an independent insurance agency we have great relationships with many well-known, reputable insurance companies, giving you the power of choice.
Expertise
Our insurance advisors have years of experience in the insurance industry and serve as your advocate from selecting coverage through filing a claim.
Service
Our insurance advisors have a strong passion for insurance and protecting what you value most in business and in life. We treat our customers like family.